Privacy Policy

At Transform Like Butterflies, we take your privacy seriously. To provide our services or inform you about our services we will need to collect details about you and your personal circumstances. This policy sets out how we manage, share and safeguard your information. 

What personal information do we hold about you?

We hold personal and sensitive data about you to deliver our services (e.g. Holistic Life Coaching, Relationship Experience Programme) and facilitate your interest in our services (e.g. website enquiry).

Personal Data:

• Your name, surname, contact details, date of birth (email, address, telephone number, mobile number and postal address)
• Demographic information such as postcode, preferences and interests
• Information relating to any history treatments or purchases you make
• Notes with respect to services we undertake to ensure we maintain and exceeded our level of service
• We do not store credit card details nor do we share customer details with any 3rd parties. 

Sensitive Data:

There are certain categories of personal data that are sensitive by nature. Depending upon the packages and services that you engage us for we may need to obtain and process your personal data (particularly in relation to your health). 

The primary basis on which we need to process your ‘special category’ personal data is for the safety of treatments and products: 

• Medical data
• Previous medical information

What do we use your data for?

We will only use your personal information to:

• Deliver our services to you. The lawful basis on which we intend to process your personal data is ‘Contract’. This means you have agreed to our terms and conditions via our Consultation Form so that we can fulfil your service requirements
• We retain a history of any retail items you purchase on our systems. This is not personal or sensitive data but may be used to fulfil or enhance our service to you
• Communicate about service bookings using the contact details you have provided. The lawful basis on which we intend to process your personal data is ‘Consent’. This means you have agreed for us to contact you via your Consultation Form
• Communicate marketing offers and      information with you. The lawful basis on which we intend to process your personal data is ‘Consent’. This means you have agreed for us to contact you via your Consultation Form
• We use your sensitive data to ensure we provide you with suitable care and treatments. The lawful basis on which we intend to process your personal data is ‘Vital Interest’. Your medical history may impact on what services we are able to offer you
• Facilitate your interest in our product or services, for example a website enquiry. The lawful basis on which we intend to process your data is ‘Legitimate Interest’. We will only ever use the details you have provided and respond to the information you have requested. If you use our clinic we will ask you to complete our Consultation Form, which relies on ‘Consent’

What do we do with your data?

We use your data to supply or facilitate our services to you. Without your data we are unable to safely perform services, contact you, or inform you about offers you consent to receive. 

We may use your personal information to:

• Send you general (non-marketing)      communications
• Send you email notifications which you will have specifically requested
• Marketing communications, which you will have specifically requested
• Text notifications regarding services      which you will have specifically requested
• To communicate and manage our relationship with you

Who do we share your data with?

All information that you supply us with is stored on secured servers. We do not store credit card details nor do we share customer details with any 3rd party. Data is purely for the use of Transform Like Butterflies. 

Securing your data

We will take technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.  

Accessing your data

You are entitled to request access to the information we hold on you. 

Requests must be made via email to Info@transformlikebutterflies.com and payment of £10 received. Upon receipt of payment and confirmation of any additional information required, we will respond to your request within 40 calendar days. 

Marketing Consent

From time to time we would like to contact you with details of our offers or promotions. Your preference is captured on our Consultation Forms.

Changes to the data we hold

Please let Transform Like Butterflies know if the personal information which we hold about you needs to be corrected or updated. 

How long do we hold your data for?

When you contact us for our services you will be asked to fill out a Consultation Form. This consultation form will be held on our system for the duration of time you are a customer of Transform Like Butterflies. 

We will keep all records for two years from the date of your last service provided, and thereafter permanently delete/destroy. It is your right to request we delete any of your data we hold, which consequently will delete all personal and sensitive data linked to our systems. If you would like us to permanently delete all the data we hold, please contact us via email at Info@transformlikebutterflies.com.

Cookies and Tracking Technologies

Transform Like Butterflies and our partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and gather information about our user base. Users can control the use of cookies at the individual browser level.

Who can I speak to about this policy or any concerns? 

If you have any questions about this privacy policy contact us via email at Info@transformlikebutterflies.com